Tidio Copilot

Tidio Copilot is a Chrome-based AI assistant that enhances support agents’ efficiency by offering real-time, context-aware reply suggestions directly within helpdesk systems like Gmail, Zendesk, Intercom, and Gorgias. Powered by Anthropic’s Claude model, Copilot analyzes past chats, FAQs, and your company knowledge to craft on-brand responses—reducing repetitive workload by up to 30% without taking over agent control. Completely free and unobtrusive, it empowers teams to scale smarter without platform migrations.

• Real-Time AI Reply Suggestions: Generates draft responses instantly based on message context and knowledge-base inputs

• Knowledge‑Base Integration: Leverages company FAQs, docs, and past chats to ensure factual, brand-aligned replies

• Multi‑Platform Chrome Extension: Works seamlessly in tools agents already use—Gmail, Intercom, Zendesk, Gorgias—no tool switching needed

• Auto‑Completion & Tone Adjustments: Provides typing suggestions and style guidance for consistent, polished messaging

• Enterprise‑Grade Security: Built with Claude AI, Copilot offers end-to-end encryption, GDPR/CCPA compliance, and safe data handling

• Zero-Cost Access: Fully free to install and use via its Chrome extension; ideal for all business sizes

• Support Efficiency: Automate standard replies (e.g., shipping policies, product FAQs), freeing agents to focus on complex issues.

• New Agent Onboarding: Helps new team members learn brand tone and policies by example—faster onboarding, fewer errors.

• Omni‑Channel Support: Consistent responses across email, live chat, and social messages through unified AI assistance.

• High‑Volume Periods: Mitigates overload during peaks (e.g., sales, holidays), boosting agent throughput and satisfaction.

• Brand Consistency: With knowledge‑base sourcing and tone control, Copilot ensures messaging aligns with brand voice and policy.