Human, or AI?

More businesses are embracing chatbots to provide an enhanced customer service experience while reducing costs. And customers don’t seem to mind. According to one report from PwC, 27% of consumers couldn’t tell if their last customer service interaction was with a human or AI.3


As chatbots grow in prevalence in industries ranging from banking to travel, it could be time to incorporate this tech for your business to streamline customer service and increase conversions.


Here are some tools worth considering:

  • Chatbase: Customizable chatbot that can match your brand’s voice

  • Chatzap: Free tool for 24/7 customer support

  • SecondBrain: Leverages existing content to answer common customer questions

“Computer, Computer…” How Voice Activation Makes AI More Convenient and Accessible

Chatbots are an easy way to provide your customers with the information they need. But 71% of consumers prefer to use voice search rather than typing their queries, according to a report from PaloCreative.com.5


🗣️ Voice search isn’t the only practical application for voice-activated AI, either. By incorporating AI into everyday telecom lines for small businesses, AI can help with appointment-setting, inventory management, and many other services SMBs need.


🤩 It’s not just companies like Microsoft, Google, and Amazon that can lead the charge toward incorporating voice AI. In many facets of business, there’s a tremendous opportunity for telecom companies to help bring voice AI to SMBs.


What does this mean for your business?


💬 Voice-activated AI offers vast potential for small businesses to enhance efficiency and customer service, presenting a valuable opportunity for telecom companies to lead the way in making this technology accessible and convenient.


📣 Consider integrating voice-activated systems for appointment-setting and inventory management, and explore other AI tools to streamline your operations and improve customer interactions.

FEATURED PROMPTS:

Travel-Ready Tips: AI Prompts for Your Next Trip

Are you planning a few weeks off for a trip with the family? Maybe you’re scheduling business travel for the fourth quarter and beyond. Put these prompts into your favorite generative AI tool to get all the travel tips you need.

1. Book travel cheaper.

I will give you departure and destination cities, along with my travel dates, and I want you to use your extensive knowledge of past ticket prices, tips, and tricks to suggest the cheapest routes.

2. Save on checked baggage fees.

I would like you to search the Internet and share the checked baggage fees and restrictions for [list multiple airlines] as of [date]. Please source your information.

3. Get some family-friendly vacation ideas.

I will be spending [# of days] in [city, state] with [list ages of participating family members]. Please suggest an itinerary we will all enjoy, including activities, hotels, sightseeing, and restaurants.

VOICES IN AI

“AI is like that smart friend who can help you find the perfect line when you’re stuck!”

~ Brian Prince, Top AI Tools CEO, from an interview at UseTech

TOOLS & RESOURCES

What we’re exploring…


At Top AI Tools, we’re always looking for ways to save money. That’s why we’ve been experimenting with Pikaso, a free AI-based real-time art generator from FreePik. Simply type a prompt at the top of the page, and then set the “imagination meter” to produce a lifelike or abstract image. You can also color and draw on top of the AI-generated image. When you’re done, download your creation with a click.


Here’s ours, generated from the prompt, “Woman at a desk working on a newsletter…”

Explore: Create your own biz branding masterpiece with Pikaso.


What we’re reading…


In today’s economy, we could all use a little extra cash. The Top AI Tools team has an intense interest in crypto given founder Brian Prince’s background as founder and CMO of crypto trading platform Xcoins.com. From using ChatGPT for crypto investing tips to implementing an AI-based crypto mining and trading network to earn coins, AI is enabling a whole new generation of crypto investors. See for yourself…


Read: 5 Ways to Use AI To Make More Money Off Crypto.


What we’re watching…


Some of us on the Top AI Tools team are also self-proclaimed AV geeks. That’s why we can’t help but be infatuated by Samsung’s new NEO 8K QLED that uses AI to upscale 1080p and 4K content to 8K. With Dolby Atmos and Object Tracking Sound, this QLED will make your next boardroom presentation as immersive as an afternoon at the movies.


Watch: View the next gen of Samsung screens here.

One of the best things about putting together this newsletter is finding and experimenting with new AI tools and learning about advanced capabilities of tools we’ve been implementing here.


What’s your favorite AI virtual assistant tool? Maybe you’ll see it featured here soon.


1 “Many Americans think generative AI programs should credit the sources they rely on,” Pew Research Center, March 26, 2024

2 “ChatGPT / OpenAI Statistics: How Many People Use ChatGPT?” Backlinko, June 4, 2024.

3 “Bot.Me:A revolutionary partnership,” PwC, 2017.

4 “63 Shopify Statistics 2024,” Yaguara, January 5, 2024.

5 “VoiceSearch: Potential Customers Choosing Talk Over Type,” Palo Creative, accessed July 15, 2024.

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